1. Information We Collect
The information we collect depends on what Services you use and how you use them. Please see below for more details.
- Information You Give Us Directly
We collect information that you provide us, including but not limited to:
- Your TRONICS Account information, including your email address, username, real name, country, date of birth and telephone number;
- Security questions and answers;
- Information you provide in response to surveys about our Services;
- Information you provide when seeking help from us, such as your name, telephone number, and records (including call recordings) of the issues you experience; and
- Billing information, such as your name, payment card number, payment account details, and shipping address.
- Other Information We Collect When You Use Our Services
We may collect other information automatically when you use our Services, including but not limited to:
- IP address;
- Information about your device, hardware, and software, such as your hardware identifiers, platform type, settings and components, TRONICS software and updates you have installed, and the presence of required plugins;
- Approximate geolocation data (derived from IP or device settings);
- Browser information, including your browser type and the language preference;
- Referring and exit pages, including pages viewed and other interactions with web content;
- Details about what TRONICS games or Services you purchase or obtain, and your use of them;
- Device event information, including crash reports, request and referral URLs and system activity details (e.g. whether you encountered an error playing our games or lost Internet access);
- Biometric information (for specific applications such as face-scanning apps); and
- Other information (such as your likeness) that you may provide as part of your participation in live events.
We also may collect and store information locally on your device, using mechanisms like cookies, browser web storage (including HTML 5), and application data caches.
- Information Provided to Us by Third Parties
Mobile Platforms. If you play or purchase our games on your mobile device and/or tablet, we receive information about you from the app stores and other mobile platform providers. This information includes your username and/or device ID and the fact that you made a purchase, but does not include any sensitive or financial information. Some of our mobile platforms may send information to us that you authorize them to provide. Our mobile games also may request additional personal information from you, such as push notification tokens, your device location, or contact list, and we will collect this information only if you give us your consent.
Other Third Parties
We may receive information from third parties, like Facebook or Apple Game Center, when you use these services with our games. We may also receive information about you when other players choose to share their contact lists with us.
- Legal Basis for Processing
Our legal basis for processing your personal information varies depending on the country of your residence, as indicated when you are setting up your account.
If you are a resident of the European Economic Area or of a jurisdiction where similar legal requirements may apply such as Brazil, Switzerland, and the United States, we rely on a number of legal bases to process information about you, depending on the type of information and the context in which we collect it. We will process information about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and/or where we have a legal obligation to process your information. For example, we typically rely on:
- consent when placing cookies on your device on the web (through our cookie consent manager) to send you email marketing, or to deliver third party targeted advertising to you on our Services;
- our legitimate interests to process your information when providing you with customer service support, to serve targeted marketing of our Services, for fraud prevention and security purposes; and
- on contractual necessity to process information when you create an TRONICS Account, and enable us to provide you with our Services.
To learn more about the legal basis on which we rely to process your information for any particular purpose, please contact us via the options in Section 11 below.
If you are a resident of another jurisdiction, our legal basis for processing your information is typically consent to this Policy and/or any specific consent for processing your information that you have provided.
2. How We Collect Information
We and third parties use technologies described below to collect information to deliver our Services.
- Cookies and Similar Technologies
Cookies are small text files stored on your Internet browser. We use cookies and similar technologies to help us understand things like what web pages, features, or ads you view and what games you play. This information helps us keep track of your shopping cart, measure the effectiveness of our advertising, make sure you don't see the same ad repeatedly, and otherwise enhance your player experience. You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Please refer to guidance provided by your individual web browser if you'd like help in managing your cookie preferences. We also offer cookie consent tools in certain regions to help you manage your cookies.
We may use tracking pixels or clear GIFs to collect information about your use of our Services and your response to our marketing emails. We use Internet log files (which contain technical data such as your IP address) to monitor traffic on our Services, troubleshoot technical problems, detect and prevent fraud, and enforce our User Agreement. We currently do not respond to Do Not Track (DNT) signals. You may opt out of certain types of tracking on the web, including certain analytics and tailored advertising by changing the cookie settings in your browser or via our consent tools.
We also use Analytics, Advertising, Anti-Cheat, and Anti-Fraud technologies in our Services. These technologies may utilize the same cookies or similar mechanisms as further described below.
- Analytics Technologies
We use internal and third-party analytics technologies to collect information about how you use our Services, your computer or device and the health of our Services.
For instance, TRONICS may collect and store data from your computer or device when you use our Services. This information includes technical and related information about your computer or device and operating system (such as IP Address and device ID), information about your engagement with certain feature, gameplay and usage statistics, system interactions and peripheral hardware for purposes described in Section 3 below. If you play a game offline without connecting to the Internet, this data will be stored on your device and transmitted to TRONICS when your device connects to the Internet. If you participate in online Services, TRONICS also may collect, use, store, transmit and publicly display your persona and/or statistical data regarding your game play (including scores, rankings and achievements), or identify content that is created and shared by you with other players.
Third-party analytics technologies integrated into our Services may combine the information they collect in connection with TRONICS's Services with information they have independently collected over time and across different platforms. Many of these companies collect and use information under their own privacy policies.
3. How We Use Your Information
We use your personal information, both individually and combined together, in the following ways.
To operate our business and to enhance and personalize your game experience, including to:
- Operate, improve, and develop our games and Services;
- Undertake research and analysis to develop and demonstrate our technology, and to better understand our players;
- Populate online leaderboards and enable online matchmaking;
- Provide replays to you and other players via spectator modes;
- Help you find your friends or tell your friends about an TRONICS game or Service;
- Facilitate sharing on social networks;
- Serve and measure the effectiveness of advertising;
- Measure the health of our Services;
- Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and prosecute those responsible for that activity;
- Set up and maintain accounts for which you register;
- Provide game experiences that you may like;
- Set up and facilitate loyalty programs;
- Facilitate your gameplay on multiple devices, as applicable;
- Identify, fix, and troubleshoot bugs or functionality errors;
- Provide software updates;
- Authenticate and activate your games and save game-play data, including progress;
- Facilitate competitions and contests;
- Perform audits, transactions, and other compliance activities;
- Adhere to your preferences and to deliver dynamic content;
- Help keep our Services safe and fair, resolve disputes, investigate and help curb fraud and illegal behavior, comply with the law, and to enforce our agreements and policies; and
- Other purposes you consent to, are notified of, or are disclosed to you when you provide personal information.
To provide you support, including to:
- Help identify and troubleshoot problems with your account or Services;
- Facilitate surveys or questionnaires;
- Communicate with you and respond to your specific requests or questions; and
- Manage and send you confirmations and important information about your account, Services, purchases, subscriptions, and warranties.
To personalize our communications with you, including to:
- Present offers and/or information relating to games and/or Services you might like;
- Make recommendations to you; and
- Provide you with Service updates.
We retain the information we collect for as long as necessary to provide our Services, and we may retain that information beyond that period if necessary for legal, operational or other legitimate reasons.
We may also de-identify, anonymize, or aggregate the information we collect, or collect it in a way that does not directly identify you. We may use and share such information as necessary for our business purposes and as permitted by applicable law.
4. Information We Share With Third Parties
We do not share, sell (as the term is defined under applicable privacy laws, such as the California Consumer Privacy Act), or disclose your personal information, except as described in this policy. For a list of the categories of personal information we have sold or disclosed about consumers for a business purpose in the past 12 months, please contact us as set forth in Section 11 below.
Service providers. We employ third parties located in and outside of your country of residence (including outside of the European Economic Area (EEA)) to collect or process personal information on our behalf for the purposes described in Section 3 above, including but not limited to conducting market surveys, providing IT and related services, facilitating credit card processing, facilitating live events, or sending emails. We require that any third party use the data only on our behalf and for purposes consistent with this policy.
Advertising partners. Through our Services, we may allow third-party advertising partners to set technologies and other tracking tools to collect information regarding your use of TRONICS's Services and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, browser information, time of day). We may also combine and share such information and other information (such as your de-identified account information, demographic information, hardware specifications, and past purchase history) with third-party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third-party websites within their networks. This practice is commonly referred to as "interest-based advertising" or "online behavioral advertising." We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you.
Disclosures to protect us or others. We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others' rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity. In particular, if we receive a report that you have violated our policies we may disclose that report and other relevant information to the platform on which you play our games, such as Roku, Sony (PlayStation®4 system or PlayStation®5 console), Microsoft (Xbox), and others.
Disclosure in the event of merger, sale, or other asset transfer. In the event of a reorganization, divestiture, merger, sale or bankruptcy, we may transfer all information we collect to the relevant third party and will obtain your consent to do so if required by law or contract.
Third-party plugins. When third-party technologies or social tools are integrated into our Services, those third parties may collect information about your use of our Services. An example is the Facebook "Like" button.
Cross-Platform Sharing. Some of our games allow you to connect and play with friends and members of a game's community, regardless of what platform they play on. For example, someone on an Roku could join a match with a player who is using a PlayStation®4 system or PlayStation®5 console. We call this ability to match players across platforms "Cross-Play." When Cross-Play is enabled and you play with someone on another platform, that other platform may receive your platform's ID (such as Xbox Gamertag, or Online ID of your account for PlayStation™Network) along with other information necessary to enable Cross-Play. In addition, we may provide information regarding your use of Cross-Play features to the platform on which you play our games. You can change your Cross-Play preferences by visiting the game's settings menu.
Some of our games may also allow you to connect your accounts across platforms. This could allow you to continue progress on a game between platforms, as well as enable the ability for your purchases on one platform to be available on another platform. We will also share the information with platforms to the extent necessary to enable these features.
Other platforms receiving your information may include Sony (PlayStation®4 system or PlayStation®5 console), Microsoft (Xbox), Nintendo (Nintendo Switch), Google (Stadia), Valve (Steam), Epic, and additional platforms as they become available for these features. Your information received by these platforms may be subject to their respective privacy notices.
With Your Consent. We may share information with other third parties with your express consent, unless otherwise described above. For example, you may agree to us sharing your information with a certain company or organization to hear about their products, services, or promotions, or if you tell us that you want to link your TRONICS Account with another company’s services. Use of the information you agree to share will be subject to those third parties' respective privacy notices.
5. Where We Hold Your Information
Personal information we collect may be stored and processed for the purposes set out in this Privacy and Cookie Policy in the United States or any other country in which TRONICS, its subsidiaries, or third-party agents operate. By consenting to the transfer of your personal data outside of your country of residence, you acknowledge that your personal information may be transferred to recipients in the United States and other countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.
TRONICS's privacy practices comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies. More information about the APEC framework is available at
https://www.apec.org/Groups/Committee-on-Trade-and-Investment/~/media/Files/Groups/ECSG/CBPR/CBPR-PoliciesRulesGuidelines.ashx.
6. How We Protect Your Information
Security of your information is a priority at TRONICS and we take a range of measures to help protect it, including encryption of sensitive information. Even so, no security measure is 100% perfect. We cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use or access to your information under our control.